Privacy Policy — Solvella

Solvella LLC ("Solvella," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit solvellawellness.com or engage with our services.

1. Information We Collect

1.1 Information You Provide Directly

Name, email address, phone number, and mailing address
Health and wellness history submitted via intake forms
Payment information (processed securely through third-party processors)
Communications sent via email, contact forms, or messaging platforms
Session notes and coaching-related records

1.2 Information Collected Automatically

IP address, browser type, and device information
Pages visited, time on site, and referring URLs
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

To provide, schedule, and deliver RTT hypnotherapy and coaching services
To communicate with you about appointments, programs, and service updates
To process payments and maintain financial records
To improve our website, offerings, and client experience
To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. AI & Administrative Tools

Solvella LLC may use AI-assisted tools for administrative purposes only, such as scheduling support, document organization, or session preparation. No personally identifiable session content or confidential client information is shared with third-party AI platforms without your express consent.

4. Third-Party Service Providers

We may share limited information with trusted third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, email platforms). These providers are contractually obligated to maintain confidentiality and may not use your information for any other purpose.

5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including password-protected files and encrypted storage where applicable. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

7. Your Rights

Access: You may request a copy of the personal information we hold about you.
Correction: You may request corrections to inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal retention requirements.
Opt-Out: You may opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in any email.

All requests must be submitted in writing to Stacy@solvellawellness.com.

8. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will promptly delete it.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The most current version will always be posted at solvellawellness.com with the effective date noted. Continued use of our services following any update constitutes acceptance of the revised policy.

10. Contact Us

Questions or concerns about this Privacy Policy may be directed to Stacy@solvellawellness.com or by written correspondence to Solvella LLC, Columbus, WI.