Refund Policy

At Solvella LLC, we are fully committed to delivering exceptional, high-quality RTT hypnotherapy and coaching services. Because our work involves significant preparation time and reserved appointment slots, we have established the following Refund Policy to protect both our clients and our practice.

1. Individual Sessions

All individual session fees are non-refundable once the session has been delivered. If you need to cancel or reschedule, please do so with at least 48 hours' notice. Cancellations or reschedules made less than 48 hours before the scheduled appointment, and no-shows, may be charged up to the full session fee.

2. Package Programs

For multi-session package programs, the following terms apply:

• All packages must be used within one (1) calendar year of purchase.
• Packages are non-refundable once the first session has been delivered.
• If you have not yet begun your package and wish to cancel, a refund may be considered within 7 days of purchase, less any applicable administrative fee. Refund requests must be submitted in writing.
• In the event of extended practitioner illness or unavailability, package expiration may be extended at Solvella LLC's discretion.

3. Digital Products & Recordings

Due to the nature of digital content, all sales of digital products — including recordings, downloads, meditations, and written materials — are final and non-refundable once access or delivery has occurred.

4. Group Programs & Online Courses

Group programs, online courses, and membership access are non-refundable once access to materials or a live session has been granted. If a program is cancelled by Solvella LLC prior to commencement, a full refund will be issued.

5. Exceptions

We recognize that extraordinary circumstances can arise. Exceptions to this policy may be made at the sole discretion of Solvella LLC and will be communicated in writing. Requesting an exception does not guarantee approval.

6. How to Request a Refund

All refund requests must be submitted in writing to Stacy@solvellawellness.com or by written correspondence to Solvella LLC, Columbus, WI. Please include your full name, service purchased, date of purchase, and reason for your request. We will respond within 5–7 business days.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your financial institution. Unauthorized chargebacks for legitimately delivered services may result in suspension of access to Solvella programs and may be disputed with supporting documentation.

8. Changes to This Policy

This Refund Policy may be updated at any time. The current version will be posted at solvellawellness.com.